Cancellation Policy
At Thrive Medical Clinic we understand that life happens. We are flexible for life events that prevent our patients from coming to the clinic. As the clinic grows in popularity, in an effort to ensure that patients can be seen same day, we recently updated our cancellation policy.
New patients:
There is no fee assigned for appointment cancellation within 24 hours and/or if a new patient reschedules. If a patient visit is booked as a new patient for someone who has never been to our office and does not respond to any of our efforts to contact them in regards to the missed apointment, we reserve the right to charge a $35 no show fee. If a new patient does not call or show up to the first two visits, we will not schedule a third appointment request for a new patient encounter without a manager approval.
Any new patient who books online and does not show up to their visit will not be booked for a new visit online until calling into our office to confirm the new appointment.
Established patients:
No fee established for calling and changing appointment times with greater than 24-hour notice. For patients that do not call and do not show to their appointments, we reserve the right to bill $35. If you believe that you have a circumstance that prevented you from coming in to your appointment with less than 24 hours notice, please ask to talk to our biller or front office to discuss your unique situation. We understand that life happens and will work with you to avoid the no show fee.
For patients who create an appointment and fail to call and cancel the appointment more than 2 times in a 12 month period, we reserve the right to not book a follow up appointment without manager approval for non-urgent issues. These patients will also be subject to release from the medical practice for those who abuse our no-show policy.
This company is physician run and physician owned. We are understanding to unique circumstances. If you have any questions, concerns, or would like to talk about our cancellation policy please give us a call. We would be happy to work with you to ensure that each of our patients leaves happy.
Policy updated 12/02/2021
